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*1.Company name:

*2.Respondent's Name:

Product

*1.Product quality compliance：

Excellent：≥95% meet the requirements, no quality issues.(10 points) Good：85%-94% meet the requirements, and the cost of rectifying defective products is less than 5%.(8 points) Sometimes poor：75%-84% meet the requirements, and rectification costs are less than 15%.(6 points) Poor：＜85% meets the requirements, rectification cost＞15%.(4 points)

*2.Completeness of Technical Documentation (e.g., material lists, test reports)

Fully compliant (information is complete and logically clear, directly applicable)(10 points) Generally compliant (minor omissions that do not impact overall applicability)(8 points) Partially missing (requires supplementation of key content to be applicable)(6 points) Severely non-compliant (contains errors or inapplicable content)(4 points)

*3.Product price competitiveness

Excellent：Very competitive (good quality and low price, great value for money)(10 points) Good：More competitive: Price is favorable compared to similar quality products(8 points) Sometimes poor：Sometimes Poor: Average – pricing matches market level, no exceptional value(6 points) Poor：Lack of competitiveness (prices are higher than expected due to product quality)(4 points)

Service

*1.Customer service response

Excellent：Customer service responds quickly and problems are solved promptly within ≤48 hours.(10 points) Good：The customer service response speed is average, and the problem is solved within ≤72 hours.(8 points) Sometimes poor：Issues will be resolved within 3-7 days.(6 points) Poor：Customer service is extremely slow to respond and issues are not resolved or properly addressed.(4 points)

*2.Business Services

Excellent：Staff are highly professional, providing accurate answers and valuable suggestions.(10 points) Good：Staff are generally professional and able to answer questions, though suggestions are limited.(8 points) Sometimes poor：The professionalism of the staff is average, the answers to questions are not accurate or the suggestions are unrealistic.(6 points) Poor：The staff lacks professionalism and is unable to answer questions or provide effective suggestions.(4 points)

*3.After-sales processing

Excellent：Perfect after-sales service support, strong ability to solve problems and emergencies, high customer satisfaction.(10 points) Good：After-sales service support is basically complete, problems can basically be solved, and customer satisfaction is average.(8 points) Sometimes poor：After-sales service support is not perfect, and the problem solving effect is not good.(6 points) Poor：After-sales service support is extremely poor and the problem cannot be solved.(4 points)

Logistics and Delivery

*1.Product packaging and labeling

Easy to handle and reusable: Packaging is robust and protective, goods are undamaged, and each batch is clearly labeled.(10 points) Good protection and clear labeling: Packaging generally meets requirements; minor damage or some unclear labeling does not affect usability.(8 points) Sometimes Poor: Packaging lacks strength, some goods are damaged, labels are unclear.(6 points) None: Packaging and products are severely damaged with unclear labeling.(4 points)

*2.Product production lead time

Excellent：≥90% of orders delivered on time.(10 points) Good：≥80% of orders delivered on time.(8 points) Sometimes poor：≥70% of orders delivered on time.(6 points) Poor：＜70% on time.(4 points)

*3.Logistics and transportation efficiency and quality

Excellent：The entire logistics process is efficient and transparent; goods remain intact and any issues are promptly resolved.(10 points) Good：The goods are slightly damaged during transportation, and any abnormal problems can be properly resolved.(8 points) Sometimes poor：The goods were seriously damaged during transportation, and the abnormal problem handling required multiple urgings.(6 points) Poor：The goods were severely damaged during transportation and there was no compensation plan, and no one followed up to solve the abnormal problems.(4 points)

Capabilities and Development

*1.You feel the improvement of our company's technical field (multiple choices)

New material research and development Process Optimization Digital Upgrade Environmental Technology

*2.Impact of technological improvements on you (multiple choices)

*3.How satisfied are you with the customer complaint and suggestion handling procedure?

Very satisfied Satisfied Average Dissatisfied

4.Additional comments or suggestions

Product

Service

Logistics and Delivery

Capabilities and Development

PRODUCTS

APPLICATION

QUALITY

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