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1. Your company name:

2. Customer name：

3. The address of your company：

4. Tel/Fax：

5. What is your evaluation of the product quality of our company?

A.Excellent：99% in compliance with contract requirements, no quality issues.(10 points) B.Good：95% in compliance with contract requirements, with only minor defects, which do not affect usage.(8 points) C.Sometimes poor：85% meet the contract requirements, the product has quality issues, but can be repaired.(6 points) D.Poor：Seriously does not meet contract requirements, cannot be used or requires extensive repairs.(4 points)

6. How would you rate the response speed of our company

A.Reply within 12 hours Rapidly, and the problem is resolved in a timely manner.(10 points) B.Reply within 24 hours Generally, problems are resolved within a reasonable time frame.(8 points) C.Reply after more than 24 hours It takes a longer time for the problem to be resolved.(6 points) D.Reply in more than 48 hours Slowly, the problem cannot be resolved or properly addressed.(4 points)

7. How would you rate the punctuality of our company

A.Delivery rate ≥ 99% (10 points) B.Delivery rate ≥ 95% (8 points) C.Delivery rate ≥ 90% (6 points) D.Delivery rate < 90% (4 points)

8. How would you rate the after-sales service support of our company?

A.Excellent：The problem was resolved promptly.(10 points) B.Good：The problem was resolved within a reasonable time frame.(8 points) C.Sometimes poor：The problem-solving speed is slow.(6 points) D.Poor：The problem cannot be solved.(4 points)

9. How would you rate your overall satisfaction with our company?

A.Excellent：The company is very satisfied with the overall performance and is willing to continue cooperating and recommend it to others.(10 points) B.Good：The overall performance of the company is basically satisfactory, willing to continue cooperation but may not actively recommend.(8 points) C.Sometimes poor：The overall performance of the company is average, and the willingness to cooperate is uncertain.(6 points) D.Poor：The company is dissatisfied with the overall performance and is considering terminating the cooperation or not cooperating again.(4 points)

10. Other advice：

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