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*1.Company name:

*2.Respondent's Name:

Product

*1.Product quality compliance：

Excellent：≥95% meet the requirements, no quality issues.(10 points) Good：85%-94% meet the requirements, and the cost of rectifying defective products is less than 5%.(8 points) Sometimes poor：75%-84% meet the requirements, and rectification costs are less than 15%.(6 points) Poor：＜85% meets the requirements, rectification cost＞15%.(4 points)

*2.Applicability of product technical documents (material list, test report)

Fully compliant (information is complete and logically clear, directly applicable)(10 points) Basically compliant (with minor information missing, but does not affect applicability)(8 points) Partially missing (requires supplementation of key content to be applicable)(6 points) Severely deficient (containing errors or inapplicable)(4 points)

*3.Product price competitiveness

Excellent：Very competitive (good quality and low price, great value for money)(10 points) Good：More competitive (compared to products of the same quality, the price is favorable)(8 points) Sometimes poor：Average (price is the same as market price, no super value experience)(6 points) Poor：Lack of competitiveness (prices are higher than expected due to product quality)(4 points)

Service

*1.Customer service response

Excellent：Customer service responds quickly and problems are solved promptly within ≤48 hours.(10 points) Good：The customer service response speed is average, and the problem is solved within ≤72 hours.(8 points) Sometimes poor：Issues will be resolved within 3-7 days.(6 points) Poor：Customer service is extremely slow to respond and issues are not resolved or properly addressed.(4 points)

*2.Business Services

Excellent：The staff are highly professional and can accurately answer questions and provide effective suggestions.(10 points) Good：The staff are basically professional and can answer questions but have limited suggestions.(8 points) Sometimes poor：The professionalism of the staff is average, the answers to questions are not accurate or the suggestions are unrealistic.(6 points) Poor：The staff lacks professionalism and is unable to answer questions or provide effective suggestions.(4 points)

*3.After-sales processing

Excellent：Perfect after-sales service support, strong ability to solve problems and emergencies, high customer satisfaction.(10 points) Good：After-sales service support is basically complete, problems can basically be solved, and customer satisfaction is average.(8 points) Sometimes poor：After-sales service support is not perfect, and the problem solving effect is not good.(6 points) Poor：After-sales service support is extremely poor and the problem cannot be solved.(4 points)

Logistics and Delivery

*1.Product packaging and labeling

Easy to handle and reusable：The packaging is solid, the protective measures are perfect, the products are not damaged, and each batch of goods is clearly marked.(10 points) Good protection and Everything marked：The packaging basically meets the requirements, with slight wear and tear, and a small number of goods are not clearly marked, but it does not affect the use.(8 points) Sometimes poor：The packaging is not strong enough, the product has some degree of damage, and the product label is unclear.(6 points) None：The packaging is seriously damaged, the product is seriously damaged, and the product label is unclear.(4 points)

*2.Product production lead time

Excellent：≥90% on time.(10 points) Good：≥80% on time.(8 points) Sometimes poor：≥70% on time.(6 points) Poor：＜70% on time.(4 points)

*3.Logistics and transportation efficiency and quality

Excellent：The entire transportation process is efficient and transparent, the goods are intact during transportation, and any abnormalities can be properly resolved.(10 points) Good：The goods are slightly damaged during transportation, and any abnormal problems can be properly resolved.(8 points) Sometimes poor：The goods were seriously damaged during transportation, and the abnormal problem handling required multiple urgings.(6 points) Poor：The goods were severely damaged during transportation and there was no compensation plan, and no one followed up to solve the abnormal problems.(4 points)

Capabilities and Development

*1.You feel the improvement of our company's technical field (multiple choices)

New material research and development Process Optimization Digital Upgrade Environmental Technology

*2.Impact of technological improvements on you (multiple choices)

*3.Are you satisfied with the customer complaint/suggestion handling mechanism?

Very satisfied Satisfied Average Dissatisfied

4.Other suggestions

Product

Service

Logistics and Delivery

Capabilities and Development

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APPLICATION

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